FAQs

T&Cs

What’s the criteria for being accepted as a member?

We will prioritise people from the local area.

 

How do I pay for things?

Membership is paid for via direct debit. Meeting rooms may be hired through the members’ portal. The ARC cafe is cashless. We accept all major credit and debit cards to purchase food and drink.

 

Do members get discounts on purchases at ARC?

ARC Club endeavours to offer accessible payment options to its members. We also provide discounts for amenities and services in the local area via our local rewards scheme.

 

What is your food & drink policy?

The ARC Cafe serves grab-and-go food and beverages throughout the day. We can recommend local restaurants and cafes that offer discounts for members. You’re welcome to bring pre-prepared food from home but we do not have a kitchen and food may not be stored on site. Hot food is discouraged.

 

What’s your view on animals?

We love them! If your dog can sit on your lap or comfortably in a bag they may join you in the ARC cafe and at the sharing tables. All trained service animals are welcome.

 

What about babies?

ARC Club is an adult space but we understand that childcare in the UK is a problem. We’ll do what we can to help on the days when a little one is sick or childcare falls through. We have a space for nursing parents and considered baby amenities.

 

Can I bring guests?

Subject to daily capacity, members are permitted no more than two guests at a time in the cafe area for up to two hours. Guest attendance in pre-booked meeting rooms is subject only to room capacity and operating hours. All guests must be registered in advance or on entry. ARC reserves the right to refuse entry to any guest.

 

Can I light up in ARC?

No smoking or vaping of any kind is permitted inside ARC Club. But you can make yourself comfortable in our outdoor seating area.

 

Will I feel comfortable?

ARC is committed to operating a space that is inclusive and supportive. No form of discrimination is tolerated. Racism, homophobia, biphobia, sexism, transphobia, disablism or prejudice based on age, ethnicity, nationality, class, gender, gender presentation, language ability, immigration status or religious affiliation is unacceptable and will be challenged by staff. If you do not adhere to this code of conduct, you may be asked to leave and your membership terminated.

 

How do I renew my membership?

Your membership will renew automatically, unless you choose to submit notice. You will be reminded of your notice period in advance.

 

How do I cancel my membership?

Membership is on a three-month rolling basis. You can cancel your membership up to 30 days before the end of each three-month term.

 

What are your opening hours?

We’ll be encouraging traditional “office hours” (9-6) when we open this summer, extending them as social distancing relaxes.

 

Are there quiet spaces at ARC?

There is a designated quiet zone (no pets, no calls, no food) available throughout operating hours, but we cannot guarantee seating.

 

How many meeting rooms are there?

There are three intimate spaces for small meetings, private phone calls, prayer and meditation. These are charged at £5 per hour including VAT. There is a larger meeting room with screen that can seat up to eight people. This is charged at £30 per hour including VAT.

 

Can I use my mobile phone?

Mobile phones can be used throughout the space, with the exception of the quiet zone.

 

Is there event space to hire?

Yes. Just speak to the team via homerton@arc-club.com.

 

What does the events calendar look like?

ARC Club’s curated programme of events is designed to inspire and support members, championing talent, ideas and initiatives rooted in the local area.

 

Can I expense my ARC membership?

That is between you and your employment status. But we will provide monthly invoices, should you wish to use them.