FAQs

T&Cs

What is coworking?

A new(ish) way of sharing space to work. A bit like an internet cafe in the early 2000s, a coworking space offers people a place to work on a laptop. It has most of the things that you would expect at an office – including good WiFi – but the people who use the space have different jobs and different employers.

 

How can I work from ARC Club?

There are many different ways to work from ARC Club. You can become a member for regular access to our workplace and community. Day Passes are available when you’re just passing through. And our 8-person conference room can be hired for meetings. The Homework Club gives young people aged 17-25 the opportunity to use the space without charge every Thu & Fri / 4pm-7pm.

 

Is it hard to join?

Everyone deserves a good place to work – and we want to make ARC as easy as possible to use. Memberships are allocated on a first-come first-served basis and there is no joining fee. Due to limited availability, you will need to submit an application for our Low Income and Changemaker memberships.

 

Can I cancel my membership?

Life is unpredictable and ARC provides you with flexibility. Our Standard Plans come with a 3 month commitment and a 30 day notice period prior to your next payment date. Or you can keep it spontaneous with a Flex Plan that can be cancelled within 24 hours.

 

Can I renew my membership?

Your membership will keep rolling – at the same rate – until you give notice.

 

How do I pay for things?

Membership can be paid for via direct debit or card. Meeting rooms may be hired through the members portal and paid for by card. The ARC Canteen is cashless. We accept all major credit and debit cards to purchase food and drink.

 

Can my company pay for my membership?

Easily. We offer invoices for teams and individuals, made out directly to your employer.

 

Can my team work from ARC Club?

We offer bespoke packages for teams at ARC CLUB. Email ashley@arc-club.com to find out more.

 

I work for myself – can I claim tax back?

We issue monthly invoices to help freelancers manage their tax returns.

 

What are your opening hours?

Our current work hours are 8am-7pm. But we have plans to extend them in the future.

 

Do you ever run out of desks?

We carefully manage numbers at ARC Club to ensure there are seats for members.

 

Can I bring guests?

Members can purchase Guest Passes (£20) to bring friends or colleagues into the workspace for the day. Alternatively, no more than two guests may join them, free of charge, in the Canteen for up to two hours. Guest attendance in pre-booked meeting rooms is subject only to room capacity and operating hours. ARC reserves the right to refuse entry to any guest.

 

What if I refer a friend?

We’ll show our appreciation with £50 off your next bill – with no limit on how many times you can claim. And because we’re happy to have them, your friend/neighbour/colleague will get £50 off their first month too.

 

Where do I sit?

Wherever works best for you. We offer different seats for different moods at ARC and there are no fixed desks. Ask a member of the team if you need help choosing where to sit.

 

How many private rooms are there?

There are 4x cosy spaces for video calls and meetings, which are free for members and can be hired by non-members for £10 per hour. There is a conference room with screen that can seat up to eight people, charged at £30 per hour for members and £40 for non-members. All prices include VAT.

 

Are there quiet spaces at ARC?

There is a designated quiet zone (no pets, no calls, no food) available throughout operating hours, but we cannot guarantee a seat.

 

Can I use my mobile phone?

Mobile phones can be used throughout the space, with the exception of the quiet zone. Private rooms can be booked for privacy and longer calls.

 

What is your food & drink policy?

The Canteen serves grab-and-go food and beverages throughout the day. We can recommend local restaurants and cafes that offer discounts for members. You’re welcome to bring pre-prepared food from home but we do not have a kitchen and food may not be stored on site. Hot food is discouraged.

 

Can I light up in ARC?

No smoking or vaping of any kind is permitted inside ARC Club. But you can make yourself comfortable in our outdoor seating area.

 

What’s your view on animals?

We love them! Well-behaved dogs may join you in the Canteen and at the sharing tables. Trained service animals are welcome anywhere in the space.

 

What about babies?

ARC Club is an adult space but we understand that childcare in the UK is a problem. We’ll do what we can to help on the days when a little one is sick or childcare falls through. We have a space for nursing parents and considered baby amenities.

 

What does the events calendar look like?

Our curated programme of events is designed to inspire and support members, championing talent, ideas and initiatives rooted in the local area. Due to launch just as soon as Covid restrictions allow.

 

Can I hire ARC Club Homerton for an event?

Our adaptable space is the perfect canvas for shoots, meetings and events. Find out more here – or email enquiries to tatiana@arc-club.com.

 

Will I feel comfortable?

ARC is committed to operating a space that is inclusive and supportive. No form of discrimination is tolerated. Racism, sexism, LGBTQ+phobia, ablism or prejudice based on age, ethnicity, nationality, class, gender, gender presentation, language ability, immigration status or religious affiliation is unacceptable and will be challenged by staff. If you do not adhere to this code of conduct, you may be asked to leave and your membership terminated.

 

Is ARC Club accessible?

ARC Club Homerton is a step-free ground-floor space, with wide double doors, an accessible WC and accessible meeting rooms.

 

Can you operate during Covid?

ARC Club Homerton is a covid-secure workplace, open during Tiers 2, 3, 4 and lockdown to people who are unable to work from home. Find out how we keep members safe and comfortable when they need a place to focus most.