FAQs

T&Cs

What is the criteria for joining ARC Club?

There is none. We welcome anyone in need of a place to get their best work done, on a first-come-first-served basis.

 

Can I cancel my membership?

Our FLEX PLAN operates on a monthly rolling basis with only a 24 hour notice period. 

 

Do you offer long-term plans?

We are always willing to reward commitment, if you’re able to sign up for longer. Email nina@arc-club.com to find out more.

 

Can you operate during Covid?

ARC Club Homerton is a covid-secure workplace, open during Tiers 2, 3, 4 and lockdown to people who are unable to work from home. Find out how we keep members safe and comfortable when they need a place to focus most.

 

Can my company pay for my membership?

Easily. We offer invoices for teams and individuals, made out directly to your employer.

 

Can my team work from ARC Club?

We offer bespoke packages for teams at ARC CLUB. Email nina@arc-club.com to find out more.

 

I work for myself – can I claim tax back?

We issue monthly invoices to help freelancers manage their tax returns.

 

How do I renew my membership?

Your membership will renew automatically, unless you choose to submit notice. You will be reminded of your notice period in advance.

 

What if I refer a friend?

We’ll show our appreciation with a £50 credit – with no limit on how many times you can claim. A friend of yours is a friend of ARC’s.

 

How do I pay for things?

Membership is paid for via direct debit. Meeting rooms may be hired through the members’ portal. The ARC cafe is cashless. We accept all major credit and debit cards to purchase food and drink.

 

Do members get discounts on purchases at ARC?

ARC Club endeavours to offer accessible payment options to its members. We also provide discounts for amenities and services in the local area via our Local Rewards scheme.

 

What are your opening hours?

Our current work hours are 8am-7pm. But we have plans to extend them in the future.

 

Do you ever run out of desks?

We carefully manage numbers at ARC Club to ensure there are always seats for members.

 

How many private rooms are there?

There are 2x cosy spaces for video calls, which are free for members and can be hired by non-members for £5 per hour. In addition, there are 2x small meeting rooms, which cost for £5 for members to use and £10 for non-members. There is a larger meeting room with screen that can seat up to eight people, charged at £30 per hour for members and £40 for non-members. All prices include VAT.

 

Can I bring guests?

Subject to daily capacity, members are permitted no more than two guests at a time in the Canteen for up to two hours. Guest attendance in pre-booked meeting rooms is subject only to room capacity and operating hours. All guests must be registered in advance or on entry. ARC reserves the right to refuse entry to any guest.

 

Are there quiet spaces at ARC?

There is a designated quiet zone (no pets, no calls, no food) available throughout operating hours, but we cannot guarantee seating.

 

Can I use my mobile phone?

Mobile phones can be used throughout the space, with the exception of the quiet zone.

 

What is your food & drink policy?

The Canteen serves grab-and-go food and beverages throughout the day. We can recommend local restaurants and cafes that offer discounts for members. You’re welcome to bring pre-prepared food from home but we do not have a kitchen and food may not be stored on site. Hot food is discouraged.

 

Can I light up in ARC?

No smoking or vaping of any kind is permitted inside ARC Club. But you can make yourself comfortable in our outdoor seating area.

 

What’s your view on animals?

We love them! Well-behaved dogs may join you in the Canteen and at the sharing tables. Trained service animals are welcome anywhere in the space.

 

What about babies?

ARC Club is an adult space but we understand that childcare in the UK is a problem. We’ll do what we can to help on the days when a little one is sick or childcare falls through. We have a space for nursing parents and considered baby amenities.

 

Will I feel comfortable?

ARC is committed to operating a space that is inclusive and supportive. No form of discrimination is tolerated. Racism, homophobia, biphobia, sexism, transphobia, disablism or prejudice based on age, ethnicity, nationality, class, gender, gender presentation, language ability, immigration status or religious affiliation is unacceptable and will be challenged by staff. If you do not adhere to this code of conduct, you may be asked to leave and your membership terminated.

 

What does the events calendar look like?

Our curated programme of events is designed to inspire and support members, championing talent, ideas and initiatives rooted in the local area. Due to launch just as soon as Covid restrictions allow. 

 

Can I hire ARC Club Homerton for an event?

Our adaptable space is the perfect canvas for shoots, meetings and events. Find out more here – or email enquiries to tatiana@arc-club.com